In PI, whoever answers first gets the case.
The accident call comes in at 9:47 on a Saturday night. BodyGuard answers it, books the visit or the consult, keeps treatment on track, and keeps the clinic, the attorney and the client on the same page. Nobody chases anybody.
Missed accident calls. Patients who stop after visit three. Attorneys asking “where’s my client?” We close the gaps between the first call and the final exam.
After-hours intake. Sign-ups that went to the firm that called back first. Clients who go quiet mid-treatment. We keep every lead and every case moving.
Five quiet places cases leak.
Most offices have at least three.
After hours, at lunch, while the front desk is checking someone in. Accident victims call the next number.
By then they’ve signed or booked somewhere else.
A gap in care hurts the patient, and it hurts the case.
Clinics that don’t send updates stop getting referrals. Firms that don’t hear back stop sending them.
Old leads, unsigned callers, patients released too early. Nobody followed up.
“I’ve treated personal-injury patients for over 25 years and worked next to PI attorneys the whole time. I watched good cases fall apart over a missed call, a skipped visit or an update nobody sent. So I built the system I wished my front desk had.”
Capture. Convert. Retain. Reactivate.
One system around both ends of the case. It keeps working after the first visit and the first consult.
Calls, texts, chats and web forms get a response any hour, in your office’s name, covering the times your team can’t. Missed calls get a text back in seconds.
Intake questions asked, visit or consult booked, confirmed by text and email.
Reminders, no-show check-ins, re-exam prompts, and status updates for the other side of the case.
Unsigned callers, dropped patients and old leads get a respectful follow-up, plus review requests at the right moment.
What actually happens, step by step.
Four services, four short examples. Each one shows the problem, what the system does, and what it is designed to support. Names and details are fictional. Your office approves every message before launch.
The phone gets answered. In English or Spanish.
Accident calls come in at lunch, after hours and while the front desk is with someone. A caller who reaches voicemail calls the next office on the list.
- Additional call coverage after hours and when your team is busy
- Spanish-speaking callers handled in Spanish, where configured and tested for your office
- A clear summary and a callback task when your team is unavailable
- It says it is an AI assistant and gives no medical or legal advice
From a missed inquiry to a booked consult.
Most lost cases are not lost on the first call. They are lost when nobody follows up, or the follow-up comes Monday.
- A text back within seconds of a missed call
- Follow-up that stops the moment someone replies, books, opts out or is handed to staff
- Booked consults and visits on your calendar, with reminders
- Every step visible to your team
Ask every time. Answer in one place.
Happy patients and clients rarely leave a review unless someone asks at the right moment, and replies get forgotten when reviews are spread across sites.
- The same request, sent to every patient or client at the right moment
- One reminder, never a string of them
- All your reviews in one view, with reply prompts your team approves
- No incentives, no star ratings requested, no ranking promises
Visitors get an answer and a next step.
People visit at night, read a page, have one question and leave. Without an answer and an easy next step, the visit goes nowhere.
- Questions answered with your approved information
- Visitors guided to a booking or a callback, not left on a page
- A transcript of every conversation for your team
- Anything it cannot answer goes to a person
A Saturday-night accident call, start to finish.
A text-back, a booked visit and an attorney update. Pick your side of the case.
Illustrative example. Names and details are fictional. Your office approves every message, and anything urgent goes to a person.
Start with one problem.
Most offices start with one fix, like missed calls, reviews, follow-up or the website, and add the next piece once it’s working. The free audit tells us which one first. We’ll recommend the smallest plan that fixes what we find, or nothing at all. Month-to-month. Sign online in minutes. The 14-day start-time period begins after both payment is verified and the setup questionnaire is complete, whichever happens later.
In return, we measure your results for 90 days and, with your OK, share them as a case study. Pilot practices are chosen after the free audit.
Finds where cases leak: a website and Google profile audit, plus an optional test call to your office.
Keep your current website. Add front-door support.
Setup
You save $869
- Website intake that asks your approved questions and routes to staff
- Missed-call text-back
- Online booking with text and email reminders
- New-inquiry follow-up until booked, declined, opted out or handed to staff
- Shared inbox and staff handoff
- Review requests
- Dashboard: inquiries, responses, bookings, open items
- Add the AI Phone Receptionist for $297/mo
- Monday morning: weekend inquiries already answered by text, booked visits on your calendar, and a short list of who needs a call back.
Win back the people who didn’t book, didn’t show or went quiet.
Setup
You save $1,394
- Everything in Essential
- AI Phone Receptionist, unlimited minutes (fair use)
- Reputation Builder
- Longer recovery sequences for no-shows and lost leads
- Reactivation
- Stage-by-stage conversion reporting
- Monday morning: overnight calls answered and summarized, last week’s no-shows already offered new times, and new review requests sent.
For large practices and groups. Everything included, scoped and quoted for your locations.
- Everything in Growth Pro
- Website build included
- Talking Website included
- Multiple locations under one system
- PI coordination: treatment-gap alerts, document-status tasks, authorized clinic-attorney updates
- Source-to-booking tracking, where your systems supply the data
- Monthly performance review and workflow tuning
- Priority support
- Monday morning: one view across your locations of new cases, gaps in care and attorney updates waiting for your approval.
Essential captures the inquiry. Growth Pro wins back the people who didn’t book, didn’t show or went quiet, and builds your reviews. Growth Pro includes the AI Phone Receptionist with unlimited minutes. On Essential it is a $297/mo add-on.
| Essential $497/mo | Growth Pro $797/mo | Practice OS Custom pricing | |
|---|---|---|---|
| Missed-call text-back | ✓ | ✓ | ✓ |
| Website intake and online booking with reminders | ✓ | ✓ | ✓ |
| New-inquiry follow-up | ✓ | ✓ | ✓ |
| Review requests | ✓ | ✓ | ✓ |
| Longer recovery for no-shows and lost leads | — | ✓ | ✓ |
| Reactivation of old leads and dropped patients | — | ✓ | ✓ |
| Reputation Builder: reviews in one view, approved replies | Add-on | ✓ | ✓ |
| Stage-by-stage conversion reporting | — | ✓ | ✓ |
| AI Phone Receptionist | Add-on | Unlimited* | Unlimited* |
| Website build and Talking Website | — | — | Included |
| PI coordination and monthly performance review | — | — | ✓ |
*Fair use: your practice’s normal call volume. See fair use.
What setup covers
Intake and workflow mapping, phone and calendar configuration, your approved messages and AI knowledge, pipeline and staff routing, testing and staff training, and a launch review. Our team does all of it. Pilot practices pay no setup fee.
Start with one piece. Add more whenever you’re ready.
Answers calls 24/7 in your office’s name, asks your intake questions and books with your team.
Review requests at the right moment, your reviews in one view, and reply prompts your team approves.
The site, booking widget and hosting. No AI agents or automation.
Exit: buy your site for $1,997 flat
Design, copy and assets are yours. Agents and widgets stop with the subscription. Price in writing on day one.
Groups and fair use
Multiple locations get a considerable discount for each additional practice. Book a walkthrough.
Fair use: unlimited AI answering covers your practice’s normal call volume. If it runs far above normal, we talk with you before anything changes.
BodyGuard works alongside your front desk through intake, follow-up and ongoing communication.
Nothing goes live until you approve it.
Every script, message and rule, in your office’s words. Our team does the build, tests it, and reviews the results with you.
One setup questionnaire: your hours, your intake questions, your calendar and who gets notified. Much of it comes from your audit, so there is very little back and forth.
Our team configures every workflow for your office. You approve the wording before anything reaches a patient or a client.
We go live together. At 30 days we sit down with you, look at what happened and adjust.
Works with what you already have: your current website, your office phone number, your Google profile and your calendar.
Already serving PI practices as a marketing agency, web builder or billing partner? Talk to us about partnering.
Before you ask.
Does this replace my front desk?
No. BodyGuard works alongside your team. It covers the missed calls, texts and follow-ups they cannot get to, and passes them anything that needs a person.
Who does the setup?
We do. You complete one setup questionnaire, our team configures the system for your office, and you approve each workflow and its wording before launch.
When do we start?
The 14-day start-time period begins after both payment is verified and the setup questionnaire is complete, whichever happens later.
Do I have to replace my website or my software?
No. Essential keeps your current website. BodyGuard works with the website, phone number and calendar you already have.
What does it say to patients or clients?
Only what your office approves: your intake questions, your wording, your escalation rules. It tells people it is an AI assistant, and it does not give medical or legal advice.
Is BodyGuard HIPAA-ready?
Healthcare clients sign a Business Associate Agreement (BAA) with BodyGuard Health Systems before any patient information is handled. Our AI assistants collect only what’s needed to book and route a visit. They don’t take clinical history, and they don’t give medical or legal advice. Ask us for our BAA during your walkthrough.
Is there a contract?
Plans are month-to-month, and you sign online in a few minutes. Pilot practices get the setup fee waived and 25% off their first 90 days; cancel before 90 days and the regular setup fee applies. If you leave, your website is yours to buy for a flat $1,997.
What does the free audit cover?
Your website and Google profile, plus a test call if you want one. It takes about 20 minutes. If we don’t find a real gap, we’ll tell you.
Find out where your cases are leaking.
20 minutes. We go through your website and Google profile the way a new accident victim would and show you exactly where it breaks. Want your phone tested too? Tick the box and a person calls your office. No pitch if there’s nothing to fix.
Tell us about your office and your biggest concern. Two minutes.
We walk through calls, follow-up, booking and no-show handling together.
The smallest system that fixes what we found, or nothing, if you don’t need us.
Request your Free Opportunity Leak Audit.
Free. About 20 minutes. If we don't find a real gap, we'll tell you.